Returns and Refunds
Last updated: 1 September 2026
At a glance
- Returns begin online, through the Faradays returns portal.
- All our Faradays Rewards members receive free returns on every order from launch, without exception.
- Guests without a Rewards account are charged $15, deducted once the return has been inspected and the refund processed.
- Items should be on their way back to us within 14 days of delivery.
- Faulty, damaged, incorrect, or quality-affected items go straight to Customer Service, not through the portal.
- Refunds return to the original payment method.
- Once a return is logged, we email a prepaid NZ Post label to attach to the original packaging.
Change of mind
If a purchase isn't quite right, it can be returned in-store or through the Faradays online returns portal. Simply print the prepaid return label within 14 days of delivery.
Return shipping is free for Faradays Rewards members, provided membership was active at the time of the original purchase. Guests may also use the portal; a $15 return fee is deducted from the refund once the item has been inspected and the refund processed to the original payment method.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or isn't what was ordered, please contact Customer Service at customercare@faradays.co.nz or 0800 FARADAYS.
What cannot be returned
- Damaged, marked, worn, or washed items
- Clothing with tags removed
- Shoes that have been worn, or returned without their original box, inserts, tissue paper, and labels
- Personalised, bespoke, altered, or made-to-order pieces
- Perishable goods, including food, beverages, and hampers
- Opened beauty products or fragrances
- Underwear, nightwear, and swimwear, unless the hygiene seal remains intact and the item is in saleable condition
- Selected accessories, including hosiery, scarves, and hair accessories
- Pierced earrings, once the packaging has been opened, for hygiene reasons
- Gift cards
Jewellery
Our jewellery is accepted for return only when it is unworn and unmarked, with every protective sticker, film, and tag still in place, exactly as received.
- Returned complete with its original box, pouch, and any authentication card or certificate provided at the time of purchase.
- Pierced earrings are final sale once their packaging has been opened, for hygiene reasons, and cannot be returned or exchanged under any circumstance.
- Fine and high-value jewellery may be subject to additional inspection before a refund is processed, and Faradays reserves the right to decline a return where an item shows any sign of wear.
SKIMS
SKIMS items must be unworn, with all original tags attached, and returned with their original packaging included.
- Ordinary handling wear from opening the packaging is expected and does not affect eligibility.
- Faradays reserves the right to decline or query a return where the packaging is missing, torn, or significantly damaged beyond normal wear.
Tracking and refunds
Returns can be tracked using the NZ Post code included in your confirmation email.
Processing may take up to seven days; refunds are issued to the original payment method, including gift cards.
Preparing a return
Please return items in their original packaging, complete with brand labels, boxes, dust bags, and hangers. Where original packaging is no longer available, suitable alternative packaging is fine.
Shoes must be unworn and returned complete with their original box, shoe inserts, tissue paper, and labels.
Jewellery must be unworn, with all protective stickers and tags intact, and returned complete with its original box, pouch, and any authentication card or certificate.
SKIMS items must be unworn, with tags attached, and returned with their original packaging. Ordinary wear from opening is fine, but a missing or significantly damaged box may affect eligibility.
Need an urgent size swap or assistance?
Contact Customer Service at customercare@faradays.co.nz or phone 0800 FARADAYS.